Whether you are sending us your turbocharger for repair, have purchased a turbocharger from us on an Exchange Basis, or are returning it as part of a warranty claim, we have prepared this handy guide to make the process easier. Whatever the situation, you must ensure that the turbocharger is well and securely packaged to avoid damage in transit.
Please Note: We would kindly ask that you contact us in the first instance, before sending us your turbocharger. This will make the whole process run a lot smoother and expedite any repairs, refunds or deposit reimbursements that may be due. Exchange turbos must be returned to us within 14 days, otherwise the warranty for your turbocharger will be revoked, as per our >>Terms & Conditions<<.
We have also provided, within this guide, helpful links to the shipping documents that must be included when sending us your turbocharger. This will also make the process run smoother for everybody.
Packing Your Turbocharger
The Box
You must ensure that the box you choose is of an appropriate size and in good condition. It doesn’t have to be a new box, just one that will be sturdy enough to endure the rigours of shipping. The turbocharger should take up the majority of the space within the box, but still have enough room for a substantial amount of packaging material.
Tip: It is advisable to place additional sheets of strong cardboard (or a double-/triple-layer of thinner cardboard) to reinforce the bottom of the box. This will go a long way to making sure your turbocharger does not break out through the bottom.
Use a good quality packaging tape when constructing the box (or, if using a previously used box, to reinforce the sides and bottom). Do not skimp on the tape on the bottom of the box. In our experience, this is where the majority of box failures occur.
Packing & Packaging Material
A suitable impact absorbing material should be used to cushion the turbocharger on all sides, whilst it is inside the box. Bubble wrap, scrunched up packing paper and/or expanding foam bags are all acceptable options.
Note: We do not advise using just the small, expanded foam “packing peanuts” as the sole packaging material. Due to the motion of the process of packing and shipping, these “peanuts” have a tendency to work their way up and around the turbo. This means the turbocharger will sink to the bottom of the box, where there will be no real protection underneath and potentially causing damage (to both the turbocharger and/or the box).
Place a thick layer of packaging material into the bottom of the box. This should be enough that when placing the turbocharger into the box, this layer positions it approximately in the centre of the total volume of the box.
Note: The actuator of your turbocharger (especially the electronic variety) are highly prone to damage in transit and must be given extra protection. We suggest wrapping these components in multiple layers of bubble wrap, securing it in place with tape.
Once the turbocharger is placed inside the box, push more packaging material around and on top of the turbocharger, filling in any voids. This will prevent the turbo from moving inside the box during transit, reducing any potential damage.
Pay special attention along the edges of the box, as the middle of these (along with the middle of each side) are the weakest points of the box.
Before You Seal The Box
We need to know why you are sending us your turbocharger and, more importantly, who is sending it. We have created an Exchange Form for you to download, print off, fill in and place inside the box with your turbocharger.
Click here to download
the Exchange Form
International Customers
When sending us your turbocharger from outside of the United Kingdom and Northern Ireland, as well as the Exchange Form above, you must also remember to create a Customs Declaration. The declaration must go on the outside of the box for customs to inspect. Multiple copies of the courier invoice may be needed, for both inside and outside the box.
Click here to download
the Customs Declaration
Sealing The Box
Use enough packing tape to completely seal the box, to ensure it doesn’t come open or apart during transit. We suggest wrapping packing tape fully around the box (top to bottom and around the sides) at least two or three times in a continuous loop.
Labelling & Shipping
Use the following address when creating the shipping label:
Falcon Turbo Developments Ltd
Unit 23, Nutwood Trading Estate,
Limestone Cottage Lane,
Sheffield S6 1NJ
International Customers
We highly recommend sending your exchange unit using international tracked couriers (FEDEX, DHL, UPS, DPD) for safe shipping.
And Finally…
If you have any queries or require any further information about sending us your turbocharger, or any other turbo-related questions, please feel free to call us on 0114 232 0117 or email us at info@falconturbos.com. Our friendly team is here to help you get the most out of your turbocharger.
#UnleashYourEngine
