Over the past 10 years, we have shipped products worldwide safely and efficiently. Our shipping prices and courier contracts are continuously reviewed to ensure we offer the most efficient delivery method.
Situation after “Brexit”:-
For all addresses outside the “UK”, the website will automatically deduct the VAT.
Customs charges in your country: –
You may be liable for import duties if your delivery address is outside the UK. They may be imposed once a shipment reaches your country and are beyond our control. It is your responsibility to pay any additional charges for customs clearance. Individual country customs policies vary. Please contact your local customs office for more information. Customs inspections may also apply to international shipments.
Delivery
After your order has been accepted, we will do our best to deliver the goods as soon as possible. We will let you know as soon as possible if there is a delay with your order.
UK shipping usually arrives the next day, but please allow two to three days. You should receive an email from our carrier with tracking information once your order is being prepared for shipping if you provided us with an email address.
If you are aware of any order shortages or carrier damage, please notify our customer service department as soon as possible. We may not be able to help process your claim if more than five days have elapsed.
Returns
Please contact us in advance if you wish to return an item.
All returns must be packaged well, accompanied by a picture of the package and your name, address, order reference, as well as the reason for return. We cannot be responsible for damaged or undeliverable parcels. We will not be able to accept the return request in this case. Keep your proof of postage in case your carrier needs to make a claim.
Please fill in the return form and place it inside the parcel. You can find the form -> HERE <-
Feel free to contact us with any questions or queries, quoting your order number.
